Smile provides a care pathway for patients via telephone triage. The patients are be assessed, and all details will be taken from the patient e.g. medical history (if on any medication), any allergies, whether they are registered with a dentist, when the last dental visit was, and any relevant information that is required from the patient.
Once the patient has been assessed, and if patient is required to see a dentist, the telephone triage service ensures the patient is aware of the time of the appointment and the location. If the call from the patient is a trauma case, e.g.: patient involved in the accident, the call handler will advise the triage nurse to call patient immediately as these are treated as a priority.